Monika Büscher, Professor of Sociology, Lancaster University.
Q: Please summarise your current or previous research.
A: My research explores the digital dimension of contemporary ‘mobile lives’ with a focus on IT ethics. Information and comunication technologies are an integral part of everyday life and often central to societies’ answers to the complex challenges of the 21st Century. Efforts to decarbonise transport and energy, improve health and well-being and enhance security often assume that more of the right information at the right time can enhance efficiency and change behaviour. Yet informational and communicative mobilities are not innocent. Based in the mobilties.lab, I combine qualitative, often ethnographic studies, social theory, and design through mobile methods, experimental, inventive, disclosive approaches, and engagement with industry and diverse publics to design IT for ‘good’. This research is interdisciplinary, experimental, engaged ‘public sociology’ that produces insights and methodologies to explore and shape socio-technical futures. I have a long- standing interest in design for design and design for ‘infrastructuring’, that is, designing in ways that enables people to make (technical, but also social, political) infrastructures ‘palpable’. My most recent research brings this perspective to the informationalization of ‘smart cities’ and disaster mobilities, which affords new forms of knowledge, command and control, public engagement, emergency planning and emergency response. Opportunities include emergent interoperability, agile and ‘whole community’ approaches, collective intelligence and data sharing, while challenges arise around data protection, privacy, social sorting, automation, technologically augmented human reasoning and action at a distance (SecInCore and BRIDGE projects). My colleagues and I are using concepts of relational ethics and cyborg phenomenology to inform innovation.
Q: Are there any groups/institutions you have not previously collaborated with but think it would be helpful to do so?
A: I currently work mostly with publics who have declared an interest in the design of IT infrastructures and technologies, ranging from healthcare and disaster response professionals to ad-hoc social media publics to policy-makers. But the ethical, legal and social issues arising have much wider importance. For example, literally everyone is affected by the design of systems that enable emergent interoperability and data sharing in ‘common information spaces’. As different institutions and agencies involved in transport, emergency planning and emergency response (including operators and control centres, social, police, fire and healthcare services, local authorities and government organisations) are invited to shape innovation, research related to ‘the wider public’ is too often about how education and design can foster more wide-spread ‘acceptance’, when it should be about ‘acceptability’ (see, e.g. Boucher 2014). I would like to work with publics and/or researchers and projects:
- to collectively identify risks, intended, unintended, and emergent systemic consequences of IT innovation in everyday life
- to study and shape everyday creativity and social innovation that can mitigate risks and negative consequences
- to maximise the potential of IT to become part of more equal, enjoyable, effective futures, respectful of environmental, social, political, moral and cultural values.
Q: How do you see design and social innovation being linked?
A: Social innovation is both a source of momentum and direction for design and an important site of design in its own right. Recognising the temporal and spatial multi-sitedness of design opens up questions about expertise, knowledge, power, control, ignorance, responsibility, response-ability, located accountabilities, context, and method. It also raises questions about the object of design. My work is about designing and analysing socio-technical ‘things’ or futures – assemblies or configurations of social practices, imaginaries, technologies, material worlds, regulatory frameworks, policies. This is never-ending ‘disruptive’ innovation, inevitably accompanied by positive and negative effects, which emerge in the making and inhabiting of futures. It is one of the main responsibilities of sociological enquiry, in my view, to study and evaluate emergent future practices and effects of such reconfigurations, to fold insights into design at (ideally) all its locations, and to help to fairly put those with an interest in a position to notice, influence, at least debate, at best ‘control’ the morality of innovation.
Q: What is distributed collaboration and how does it best function as a research mode?
A: Distributed collaboration is a necessary mode of doing the research co-creation, collaborative design, collective experimentation, and contestation of futures that is needed to define and make innovation ‘good’. Things – analysis, design, social innovation – happen in different places and at different times. To synchronise them intensely collaborative and postdisciplinary methods are needed. Methods that bring together multiple perspectives and modes of knowledge and expertise, that disclose specific articulations of agency at different places in the system, and that enable reflective practice, experimentation and mutual learning by doing have worked best for me. They include prototyping, provotyping, living laboratories, co-design, critical, speculative design, value sensitive design, disclosive ethics, ethical and privacy impact assessment, forms of experimentation that allow multiple actors to reflectively inhabit futures.
Figure 1 Exploring interoperability in disaster response at SecInCoRe co-design workshop, Dec 2014
Q: What is interoperability and can it function in social design?
A: Interoperability is a socio-technical concept that seems to travel across many fields. The US Department of Homeland Security recognises that ‘jurisdictions must connect technology, people, and organizations to achieve interoperability’. Interoperability may emerge as a temporary effect of the processes and practices people and organizations employ to collaborate, but it is also an effect of technical and material agency, so design and infrastucturing matters, and interoperability is not singularly benign. In the exceptional circumstances of a disaster, a commitment to connection between the multiple agencies involved may be desirable. However, when and where does the disaster stop? And who decides? How far do we allow preventative logics to shape our capacities to notice and resist surveillance? What does this do to what it means to be human, freedom and equality? ‘Good’ interoperability between technologies, people and organizations involved in social design, design, and analysis requires concepts and policy and technology support for practices of collaboration, debate and dialog, that allow attention to frictions, multiplicities, located accountabilities, response-abilities and ways of ‘cutting the network’.
Is there a question you would like us to ask another ProtoPublics participant?
Do you ‘scale up’ your practices of research co-creation, experimentation, collaborative design to go beyond localised participatory projects to meet the ‘grand challenges’ of the 21st Century? Is it possible/necessary to design our way out of complex, global and interconnected problems like climate change and surveillance at other than local scales? If you do it, how do you do it? If you don’t why not?
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